Refund & Return Policy

Last Updated: August 17, 2026

1. Damaged or Defective Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your Order ID
• Clear photographs of the product
• Photographs of the packaging
• A short description of the issue
• Video evidence may be requested where necessary

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, repair, refund, or another suitable resolution.

2. Wrong Product Received

If you receive a product different from the one you ordered, please contact us with your Order ID and supporting photographs.

After verification, we will work with you to provide an appropriate resolution.

3. Handmade Product Variations

Because our products are handcrafted, minor variations in colour, brush strokes, texture, pattern, finishing and appearance are not considered defects.

These natural variations are part of the handmade character of Karinkashi products.

4. Customized Products

Customized products are created according to the customer's requirements.

• Returns or refunds due to a change of mind may not be accepted.
• Cancellation may not be possible once the customization process has started.
• Minor artistic variations from the reference image or design may occur.
• Customers are responsible for providing accurate customization details.

If a customized product arrives damaged, defective, or significantly different from the approved requirements, please contact us so that we can review the matter and provide an appropriate solution.

5. Change of Mind

Returns or refunds may not be available simply because the customer has changed their mind, selected the wrong size, colour, design, or other product option.

Please carefully review your order before submitting it.

6. Return Approval

A return should not be shipped back without contacting Karinkashi Designs first.

If a return is approved, we will provide the necessary instructions.

Unauthorized returns may not be accepted.

7. Refund Processing

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

Where applicable, refunds will be processed after the returned product has been received and inspected.

The time taken for the amount to appear in the customer's account may also depend on the payment provider or bank.

8. Shipping Charges

Original shipping charges may not be refundable unless the issue is caused by an error on our part or otherwise agreed by Karinkashi Designs.

9. Contact Us

For any return, refund, damage or product-related concern, please contact:

Karinkashi Designs
Email: karinkashidesigns@gmail.com
Phone: +91 7303682169

Please keep your Order ID available when contacting us.